Businesses today need to be on the Internet, period. And with all of the positive things that come along with that exposure also comes the inevitable major downside- the dreaded Internet haters and trolls. And while I do enjoy a hater from time to time, these trolls can really do damage to your business or brand if they’re not handled appropriately (like RG3′s recent feud with a fan that became a major news story). So, we have asked our CarolRoth.com contributor network of business owners, experts, advisors and entrepreneurs to provide their best tips for handling Internet trolls and haters. Their answers are presented below in no particular order.
You may notice some similar ideas listed, but I kept them separate, as something in the way one is framed may resonate differently with you.