REFUND POLICY

We stand behind all of our products and your satisfaction is very important to us. All purchases made from Cardone Training Technologies, Inc. (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday for refund procedures.

Digital Downloads

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Cardone University or Cardone on Demand product, please visit  cardoneuniversity.com/cancel or cardoneondemand.com/cancel.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Live Event Tickets

All live event tickets are non-refundable, with no exceptions. If for any reason you are unable to attend, you can request a 100% credit at our online store, or you may use the credit for a future live event. *Processing Fees on ticket purchases are non-refundable and are not eligible for store credit.*

After purchasing your ticket, you must reserve your seat. If you do not reserve your seat, your ticket will be forfeited, and you will receive store credit in the amount of the money paid. If you have received your ticket gratis or as part of another purchase, the ticket is forfeited without further remuneration.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

If your live Event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 30 days prior to the Event or the ticket is considered forfeited.

All tickets are nontransferable without notifying Customer Service to transfer the ticket for you. At the Event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.

Ticket-Holder Behavior Policy; Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, or who fails to comply with the venue’s rules or policies. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

By purchasing a ticket to any of our events and/or attending, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with us.  

Publicity Release; Information Sharing.

By attending any Event, you hereby irrevocably grant to Grant Cardone, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Cardone Enterprise events and/or other events produced by Grant Cardone or any of Grant Cardone’s affiliates and hereby release Grant Cardone and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.

Please contact our Customer Support Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday regarding all ticket questions.

Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Cardone Training Technologies and will not be refunded. Access to any digital product or platform will be removed.

Cardone University Training Access

You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Purchase of a Cardone University training module does not grant rights to the buyer to share, reproduce or resell the product in any way.

If you have subscribed to the individual month-to-month Cardone University Training Access program, to cancel your subscription please visit  cardoneuniversity.com/cancel and select “Individual Account” and follow the prompts. Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have canceled. There are no refunds regardless of usage of the product.

For more information, please call 310-777-0255.

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the top of this page and upon request we will provide you with information regarding any changes made.

By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.  

Need Assistance? We’re here to help!

Please email us through our customer support page or by calling 310-777-0255 during the hours of 9 AM – 6 PM EST.

JUMP TO: Physical Products | Digital Products | Mentoring Services | Live Events

 

TERMS OF PURCHASE AND REFUND POLICY

Grant Cardone™, Cardone Enterprises and all subsidiaries or affiliated brands and Cardone Companies (hereinafter referred to as “Grant Cardone”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. Any and all purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Privacy Policy. Please review our Privacy Policy here, which also governs your visit to our website and any purchases made on our website.

No Guarantee of Results.

We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information.  We will never provide relationship, legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information.

Entrepreneurship and real estate investing involve risk and hard work. Always consult with your financial, tax, finance, legal and business professionals. “10X” is a reference to Grant Cardone’s New York Times Bestseller “The 10X Rule” and not a guarantee of success.  Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected. Some testimonials are from students who now work as a Grant Cardone coach or trainer. It takes education, drive and hard work to reach your goals.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at chat@grantcardone.com

If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday for or reach us via email at chat@grantcardone.com for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.

Digital Download Products, Cardone University and Cardone on Demand For Cardone University Training Access

There is no refund at all on any digital products. You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Purchase of a Cardone University training module does not grant rights to the buyer to share, reproduce or resell the product in any way.

If you have subscribed to the individual month-to-month Cardone University Training Access program, to cancel your subscription please visit cardoneuniversity.com/cancel and select “Individual Account” and follow the prompts. Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Cardone University or Cardone on Demand product, please visit cardoneuniversity.com/cancel orcardoneondemand.com/cancel.

Please be advised that any and all agreements for downloadable/digital products, Cardone University or Cardone on Demand digital products are NOT subject to cancellation, refund or store credit.   We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation”  policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.  ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT. Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees.  By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. including that you agree to do not do a charge back for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.

Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Gift Certificates and Coupon Codes

If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit.

10X Mentor Program and Real Estate Mentor Program 

Please be advised that the Mentor Program runs on an eight (8) week schedule that begins and ends on a certain date that is determined by your start date.  The Mentor calls are recorded and may be accessed during the eight (8) week period in which you are enrolled. Access to the recorded calls terminates at the end of your eight (8) week program.

There are no refunds for the program and no refunds or credit for any missed calls. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent upon the Mentee to dial in to the calls and follow the schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.

If you received this program gratis or as part of a bundled promotion, or if you received another product or service with the purchase of the Mentor Program, please be advised that gratis items do not have monetary value and are not transferable nor are they eligible for refunds or store credit.  The Mentor Program also includes a pass to one (1) 10X HQ Day which is held monthly. All 10X HQ Day events are subject to availability and are limited to 125 participants so early registration is encouraged so that you may attend in your desired month.   If the event is full, you may register for the following month’s event. If you register for an event and you do not attend, you forfeit the gratis pass to attend. Once you’ve registered, there is no transferring your pass to another event at a later date nor is the pass transferable to another person. Selling the pass is prohibited and the Mentee’s name on the pass must match the name as it appears on their government issued identification.  Again, availability is on a first come, first served basis so ensure you reserve your spot early before you make travel plans. Costs for travel and accommodations are not included.

By becoming a part of the 10X Mentor community, you agree to abide by our online community guidelines and you agree to all the terms and conditions of our refund policy, terms of service and privacy policy.

If you are dissatisfied with the Mentor program after your first call, please contact info@grantcardone.com for a store credit.  If more than one day has passed you will not be entitled to a store credit.

The 10X Real Estate Mentor Program

Select Real Estate Mentor Programs offer a money back guarantee. If you are not satisfied after the first call, please contact info@grantcardone.com for a refund. Because the Real Estate Mentor Program offers two books as part of the program, you must also return the books in new condition (no edits, no writing, no damage to the cover) in order to receive a refund. If the books are not returned, or if the books are returned not in new condition, then a fee of $125.00 will be deducted from your refund. Shipping costs for the books are nonrefundable.

10X Accelerator Program

No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent on the purchaser to set up any coaching sessions and there is no refund for the virtual coaching sessions. If you are experiencing technical issues, you must email chat@grantcardone.com for assistance. 

Mentee Affiliate Program

Mentees who are participating in the Mentor Affiliate Program from April 7, 2020 and forward are entitled to receive “earned” commissions for any program they sell as an Affiliate Mentee. Please be advised that commissions under this program are paid out after 60 days, on the 15th of the following month after the 60 days have passed. Earned commissions are those commissions that have cleared payment and have not been subject to a chargeback. Any unearned commissions are subject to a 45-day claw back period.

ATTENTION TO PURCHASERS OF ANY LIVE EVENT TICKETS:

Live Event Tickets

In order to enter any Live Event, you must have your own valid Ticket.  One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event.  To enter a Live Event you must be at least eighteen (18) years of age or older unless otherwise specified for a particular event. No one is permitted entry without a ticket (this means no small children on your lap and no babies).

Babies and lap children are  not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18, unless otherwise specified for a particular event and with a valid ticket for each individual attending. Portable car seats and strollers are not allowed in any event area. Additionally, no strollers, diaper bags, car seats or backpacks are permitted in the Live Event Area, unless specified that backpacks are allowed.  This event is for mature audiences only.

You must have one of the following forms of approved identification to enter the Event that demonstrate proof of age.  No exceptions will be made, even if you are accompanied by an adult or a person with valid identification.   Failure to provide valid identification shall preclude you from entering the Event and you shall not be entitled to any refund nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages.  In addition, during the Event, you must be able to provide valid identification if requested by a member of security or crew. If you are not able to show a valid identification, you may be promptly ejected from the Event and you shall not receive a refund of Your Ticket.

The following original forms of identification are ACCEPTABLE and your name must appear on the ticket exactly how it appears on your identification:

  • Government-Issued Passport with Photo;
  • Government Driver’s License with Photo (U.S. or Canada);
  • Military Identification Card with Photo; or
  • Government-Issued Identification Card with Photo.

No other forms of identification will be accepted.

If you are unable to attend an event, you may request a 100% credit to our online store, but this request MUST be made at least 15 days before the event. You may also “roll” the ticket over to use at a future live event. However, please be advised that this only applies to tickets that are purchased without restrictions. There is only one ticket change request allowed per ticket or per purchase. We reserve the right to deny any subsequent ticket change requests. Any ticket purchased as part of an Agreement or with a promotional gift item, such as a “gift with purchase” is not subject to store credit and is forfeited if not used on the date of the intended event.

All requests for credit must be submitted  to events@grantcardone.com at least 15 calendar days prior to the Event. Please note that Processing Fees on ticket purchases are non-refundable and are not eligible for store credit.  If your ticket includes the  purchase of a hotel room, the hotel room is non-refundable and non-transferable to another event. Any request for credit or to transfer the ticket to another event made less than 15 days before the event will be denied in accordance with this policy. Only tickets purchased without restrictions and not as part of a bundle or promotional giveaway are eligible to receive store credit.

Only tickets purchased without restrictions may be changed as a one-time courtesy for a future event or a store credit if the request is made in writing at least 15 days prior to the event. Any request made less than 15 days before the event will be denied.  There is a one-time change fee of 25% of the ticket price or $500.00, whichever is the lesser amount.

If your ticket purchase comes with a free jersey as a promotional gift, please be advised that there are no refunds, no exchanges and no replacements for the ticket or the jersey. ALL GIFTS WITH TICKET PURCHASE ARE SUBJECT TO AVAILABILITY AND WHILE SUPPLIES LAST. If we do not have your size or we have run out of merchandise, there is no monetary value attached to t the promotional item. As the jerseys are custom made by a third-party vendor, there may be small variances in sizes and as such we cannot offer exchanges for fit. Once your ticket is purchased, you will receive a tracking number for the shipment of your jersey. As this is a promotional item, the tickets are nonrefundable and nontransferable. If you have not received your jersey within 14 days of receiving the tracking order you must advise us to order your replacement jersey. Certain sizes are limited in quantity so we cannot guarantee that your replacement jersey will be the same size you originally ordered.  If more than 15 days pass from the day you receive your tracking order and you have not informed us that you have not received your jersey, you must make your own claim with the carrier and we are under no obligation to send a replacement jersey.

If you do not attend the event and request a credit AFTER the date of the event, you will be denied store credit. All requests for store credit must be in writing and occur 15 days prior to the date of the event.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 60 days prior to the event or the ticket is considered forfeited and you will not receive any store credit for the value of the ticket.

Any ticket that was received as part of a Cardone University, Cardone on Demand or any Cardone affiliate purchase is nontransferable and nonrefundable. Those tickets must be used within the allotted timeframe in the contract, or they are forfeited. These tickets are non-transferable and non-refundable. Once you have redeemed the ticket and/or reserved your seat for the event, they may not be canceled or changed to any other event at a future date. They may not be exchanged for any item and are not eligible for store credit.

All tickets are nontransferable without notifying Customer Service to transfer the ticket for you.  At the event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.

Your ticket purchase may come with a specially coded badge that allows you access in accordance with the level of ticket you purchased. Due to the nature of the special coding done by a third-party vendor, we will not be able to replace your badge and it could affect your ability to access certain activities during the Event or restrict access to certain locations in the venue. In most instances, badges will be mailed to the mailing address provide at the point of purchase. This badge is evidence of your registration and seat selection and is not eligible to be replaced should you lose the badge or leave it behind when you travel to the Event for which it was purchased. Also, for security purposes all attendees must be wearing their badge during the Event to identify their ticket level. Please ensure that your badge is with you and on your person at all times during the Event for which it was purchased.

If you have received a coupon code for a free live event ticket, the seat remains the property of Cardone Enterprises until such time that you have tendered proof of hotel booking or purchase of air fare. Once we have accepted your documentation, you will be able to reserve and select your seat. If you do not select your seat at least 30 days before the event, your coupon will be forfeited.

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to the United States. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to the United States, we are unable to assist with any documentation. All Live Event tickets are nonrefundable and/or only available for a store credit under certain programs as outlined in these terms and conditions.

If your even ticket came with a hotel room, please be advised that all hotel accommodations are subject to availability. Should the hotel in the offer not have availability at the time of booking, then the closest hotel of similarity will be chosen. As we do not control the hotel and its reservations, we are unable to guarantee a room at the exact hotel in the offer should their rooms fill up before booking occurs. The replacement hotel will be selected based on proximity to the event, availability, and similarity of amenities. If you choose to forfeit the replacement hotel, there is no credit for the cost of the hotel and you will be solely responsible for the payment of your own selected hotel.

If any of our live events are postponed due to a temporary supervening event that arises without the fault of the Company, then any tickets purchased for that live event will automatically be rolled over for the next available date for that event. We reserve the right to convert any live event in to a virtual event if the event is restricted by government regulations.  Supervening events are defined as Acts of God; government requests brought about for political reasons or not; changes of law, including deleted legislation and executive orders; strikes; industrial disputes; riots, rebellion and war; local government closures due to weather; and any other reason for the safety and health of the community at large. If an event cannot be rescheduled within 180 days, the purchaser shall receive a store credit in the amount of the original purchase unless the ticket has been rolled over to another event by either the purchaser or CTTI. If you have chosen to roll your ticket over to another event, the ticket is thereby redeemed and will be forfeited if not used.

Payment Plans for Live Events and Hotel Accommodations

Please be advised that your payment plan must be paid in full in order to select your seat. If you do not select your seat at least 30 days before the event, your seat will be forfeited or selected for you. If your live event purchase came with a hotel accommodation, you must be paid in full at least 60 days before the event or the hotel room is forfeited without a refund or credit to your account. Hotel accommodations are limited and available only while supplies last and we cannot guarantee a room will be available if you have not made all of your payments pursuant to the payment plan in a timely fashion. Hotel rooms are nonrefundable.

You Are Subject to Search

At any live event, we are obligated to follow all venue rules as far as search and items that permitted and not permitted into the venue. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Venues do not allow laptops, tablets or any computers into the venue. Also, no backpacks or large bags allowed.

Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale) of any tickets is grounds for seizure and cancellation and the issuance of a store credit. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized affiliates or licensees to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.

If you have purchased a suite or sponsor table at any of our events, you must provide the names for all attendees and tickets may not be sold to any purchased suite or sponsor table. Tickets, sponsorships and suites are nontransferable.

Any bulk purchase of tickets (5 or more) are not permitted for re-sale. The names of the attendees for whom the tickets were purchased must be provided no later than 90 days prior to the event for which the tickets were purchased. Failure to so will result in the tickets being revoked and the purchaser will receive a store credit for one-time use.

Any counterfeit or altered tickets will be seized immediately without compensation and no entry will be permitted to the Live Event.

Ticket-Holder Behavior Policy; Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive or not in keeping with the purpose of the event. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, who fails to comply with the venue’s rules or policies or violates any of the Companies’ Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

Attention for international customers who are purchasing tickets to live events:

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to the United States. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to the United States, we are unable to assist with any documentation. All Live Event tickets are nonrefundable and/or only available for a store credit under certain programs as outlined in these terms and conditions.

By purchasing a ticket to any of our events and/or attending,  you acknowledge and agree to be bound by the terms and conditions set forth in this Refund  Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with us.  

Publicity Release; Information Sharing

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

By attending any Live Event, you hereby irrevocably grant to Grant Cardone, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Cardone Enterprise events and/or other events produced by Grant Cardone or any of Grant Cardone’s affiliates and hereby release Grant Cardone and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be still photographs and video segments taken throughout the event by GRANT CARDONE™,  and any other third-party participant, such as speakers and sponsors. Therefore, the purchase of any live event ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:

I irrevocably grant permission to GRANT CARDONE™,  and all affiliated companies, to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. My actual testimony will not be edited. I acknowledge that there will be no compensation for my testimonial.  I understand and agree that all photos and videos will become the property of GRANT CARDONE™,  and all affiliated companies and will not be returned.

I hereby hold harmless, release, and forever discharge GRANT CARDONE™,  and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of GRANT CARDONE™,  and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through the American Arbitration Association and that jurisdiction for any all claims is Miami, Florida.

I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by GRANT CARDONE™,  and all affiliated companies, including without limitation any and all claims for libel or invasion or privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.

Please contact our Customer Support Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday or via email at  chat@grantcardone.com or  events@grantcardone.com regarding all ticket questions.

Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 60 days of the date of the event.

 

Price Guarantee for 10X Growth Conference Tickets

If at any time we drop the price of a 10X Growth Conference Ticket, a store credit for the difference in your purchase price and our lowest offered price will be issued. In order to receive the store credit, you must contact our Customer Support Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday. This price guarantee is valid up until 90 days before the event seating is subject to availability.

COVID-19 and Live Events and Live Components to Programs 

We follow all CDC Guidelines and all local, state, and federal governmental regulations in order to provide a safe environment for event attendees. We also take precautions, such as temperature screening, social distancing guides and However, this is not a guarantee or a promise of a virus-free environment. We will  follow the rules of the event venue which may have stricter masking policies we must follow in order to hold the event. If necessary, we may convert an event into a virtual experience.

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE

Offers and discounts may not be combined.

Bonus Guarantee on All Deals, Products and Services

If at any time you purchase an item, ticket or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase.  If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be  subject to availability  as certain ticket levels and events have limited seating and availability.  ONLY AVAILABLE WHILE SUPPLIES LAST.

Returning Items from Deals that Included Gifts with Purchase and Bonus Items

If you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you chose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.

Purchases that Include Off Site Activities that Require a Waiver  

If you have purchased a product or program that includes a form of physical activity that is either on or off the premises of Cardone Enterprises or its chosen venue,  then you shall assume all liability and shall release, defend, indemnify, and hold Cardone Enterprises, its affiliates, and their respective employees, officers, directors, and agents (all as indemnified parties) free and harmless from and against all losses in connection herewith in respect of injury to or death howsoever arising and whether or not caused by the negligence (whether sole, joint, or concurrent, or active or passive) of the indemnified parties, except to the extent such loss is caused by the gross negligence or willful misconduct of an indemnified party.

Purchase made using a Third Party Funding Company

You hereby agree to indemnify and hold harmless CTTI, and its subsidiaries and Clients, and their directors, officers, employees, agents, shareholders, partners, members, and other owners, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) (any or all of the foregoing hereinafter referred to as “Losses”) insofar as such Losses (or actions in respect thereof) arise out of the use of any third-party lender. You agree to perform your own due diligence and acknowledge that CTTI  is not performing any financial services of any kind.

Purchases from an Affiliate

Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased. Be sure to save your invoice and receipts from any affiliate purchase so that we may direct you to the proper party should an issue arise.

Account Status

If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE FROM AFFILATES, SPONSORS OR CO-VENTURERS

From time-to-time, Grant Cardone™ and the Cardone Companies may host, co-host or co-venture with an affiliate, business associate or sponsor at an event or for a special promotion. As such, some of the items or deals may not be purchased from Grant Cardone™ or any of the Cardone Companies. If you purchased an item from an affiliate, business associate or sponsor you are subject to the terms of their purchase and we are not able to provide any exchanges or refunds. Please contact the affiliate, business associate or sponsor on your receipt from your purchase for their policy and instructions.

Any item purchased from an affiliate that is to be fulfilled by an affiliate will require the purchaser to communicate with the affiliate regarding any customer service or technical issues. We cannot guarantee or provide a refund or credit on items we do not fulfill.

By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.  

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made.  This policy was last updated on September 9, 2021.

10X Sales and Marketing Accelerator Program

Trademarks. CTTI owns all the trademarks and service marks associated with the 10X Sales and Marketing Accelerator Program and also owns all rights and title to copyrights to the techniques and the instructions (“Works”) and CTTI is the owner of processes, patentable or otherwise in the Products as a business method (“Methods”), CTTI hereby grants Client a Limited Use License and the right to use the “Works” and “Methods” for the term of this Agreement and under the terms of this Agreement. Any training logos, trademarks, Works, or other custom content added by Client remains the property of Client.

Purchase and Sale Agreement for Digital Assets. You understand that this is a contract to purchase digital assets and that the services rendered in conjunction with the purchase of the digital assets are not the subject of this Agreement. The full value of the contract is owed at the time the digital assets are delivered and/or the digital access is granted, and you agree to make all payments under the payment plan.

Payment Plans.  Failure to make a payment on your Payment Plan will result in a material breach of this Agreement. Failure to make a scheduled payment will also result in the suspension of any access to any services and the full value of the contract will still be owed. If you are on a payment plan that exceeds the term and duration of this Agreement, you will still owe the remainder of the payments when services have been fully delivered. This is not an installment or subscription Agreement, rather, CTTI is permitting payments toward the purchase of the digital assets and digital access which is delivered upon execution of this Agreement.  You agree to pay the fees and cost of any collection efforts and/or Attorney’s fees if CTTI pursues collection or legal action against for nonpayment. The payments are not installment payments for access to any training platforms, training forums, training calls, coaching calls, mentoring calls, or any live or virtual events; rather it is the cost of the digital assets being delivered to you. As we cannot retrieve digital assets back from you, there are no refunds, whether partial or full, under any circumstances. If you are in  arrears on a payment plan, then CTTI reserves the right to deny access to any and all events, whether live or virtual, training sessions, coaching sessions, social media groups, and any gratis items or bonus items that were included with the Agreement shall not be delivered.

Scope of Relationship. Both you and we agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement.

Non-Transferable. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent on the purchaser to set up any coaching sessions and there is no refund for the virtual coaching sessions. If you are experiencing technical issues, you must email chat@grantcardone.com for assistance.

Please be advised, that by submitting any videos or photographs within the 10X Sales and Marketing Accelerator Program , you understand and agree that all photos and videos will become the property of CTTI, GRANT CARDONE™,  and all affiliated companies and will not be returned. I hereby hold harmless, release, and forever discharge GRANT CARDONE™,  and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of CTTI, GRANT CARDONE™,  and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through the American Arbitration Association and that jurisdiction for any all claims is Miami, Florida.

I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by CTTI, GRANT CARDONE™,  and all affiliated companies, including without limitation any and all claims for libel or invasion or privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.

Arbitration.  (a) Any dispute, question or difference arising between the parties to this Agreement in connection with this Agreement or otherwise in regard to the relationship of the parties hereto by virtue of the terms in this Agreement, including the construction and scope of this Agreement, that cannot be amicably resolved between them, shall be finally settled in accordance with Commercial Arbitration rules and regulations of the American Arbitration Association (“Association”) then in effect by one or more arbitrators mutually selected by the parties from the commercial panel of the Association.  The arbitrator(s) to be appointed shall be English speaking persons.  The arbitrator(s) shall have the power to extend time for pronouncing the award with the consent of the parties.  Judgment upon an arbitration may be entered in any court having competent jurisdiction thereof, and shall be binding, final and non-appealable.  The arbitrator(s) shall have the power to award any and all remedies and relief whatsoever that is deemed appropriate under the circumstances, including, but not limited to, money damages and injunctive relief.   (b)This arbitration provision shall be deemed to be self-executing and shall remain in full force and effect after the expiration or termination of this Agreement.  In the event any party fails to appear at any arbitration proceeding, an award may be entered against such party by default or otherwise notwithstanding said failure to appear.  The parties hereby consent to arbitration to be held within the City of Miami, State of Florida, and irrevocably agree that all actions or proceedings relating to this Agreement shall take place in the City of Miami and waive any objections that they may have based on improper venue or forum non conveniens. The arbitrator(s)’ fees in connection with any such arbitration proceeding shall be shared equally among the parties hereto.

Jurisdiction. Client agrees that this Agreement is governed by and shall be construed in accordance with the laws of the State of Florida, without reference to conflicts of laws principles. Each of the Parties irrevocably submits to the exclusive jurisdiction of the state and federal courts situated in the State of Florida for purposes of any suit, action or other proceeding arising out of this Agreement or any transaction contemplated hereby and agrees not to commence any action, suit or proceeding relating hereto except in such courts.  Client also agrees that the parties shall attempt to mediate any disagreement before filing any lawsuit.

Severability. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the intent of the parties is effectuated, and the remainder of this agreement shall have full force and effect.

No Guarantee of Results.  You acknowledge and agree that participation in the Program does not guarantee any specific health, personal relationship, financial or other results or earn any specific amount of income or reach any particular goal. The information provided as part of the Program is provided for educational purposes and for your personal use. You will use this information at your own risk and are solely responsible for any decisions and actions that result from use of such information. The Program does not provide personal, legal, investment or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any Program materials utilized under this Agreement.

Participant Obligation. Participants are solely responsible for scheduling and attending any included events and workshops. Any Participant that attempts to solicit CTTI customers or exhibits disruptive behavior will be ejected from the Program without notice and without a refund or any further obligation from CTTI.

Gratis Items and Included Events.Any items that are included with your Program, as well as any Gratis Items or Live Events, are subject to change due to availability or any intervening circumstance, such as capacity restrictions, travel restrictions or venue restrictions that affects CTTI’s ability to deliver any items. Any unclaimed Gratis Items are deemed forfeited. Gratis Items are limited in quantity and CTTI reserves the right to deny any participant in the program access to a live event or virtual event for any reason. If such a situation arises, CTTI may or may not substitute the Gratis Item with an acceptable replacement. If CTTI does not or cannot provide a Gratis Item included with this Agreement, it does not constitute a material breach of this Agreement.  Any Live Event may be replaced with a virtual event. Gratis Items and any included Live Events are just bonuses to the Program are not material items to this Agreement and have no monetary value and are not available for store credit, exchange, or upgrade. CTTI also reserves the right to replace speakers or coaches with acceptable replacements due to availability and scheduling.

Force Majeure. CTTI is not responsible for failure or delay of performance if caused by an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions; or other event outside the reasonable control of the obligated party. If any of our live events are postponed due to a temporary supervening event that arises without the fault of CTTI, then any tickets purchased for that live event will automatically be rolled over for the next available date for that event. Supervening events are defined as Acts of God; government requests brought about for political reasons or not; changes of law, including deleted legislation and executive orders; strikes; industrial disputes; riots, rebellion, and war; local government closures due to weather; government closures due to widespread illness, pandemics and any other reason for the safety and health of the community at large. If an event cannot be rescheduled as a live event within 90 days, the event shall be transformed into a virtual format. All tickets are non-refundable, and any ticket received as a gratis item has no monetary value. If COVID-19 or any related issues from the pandemic impacts the ability to deliver any live components to the Program, including any gratis tickets or workshops, CTTI reserves the right to either deliver the live component via Video Conference or replace it with a comparable option. Any missed classes or sessions that are forfeited. CTTI reserves the right to cancel, alter or modify any components of the Program due to necessity or participation.

Binding. Client warrants and represents that by signing below, that he/she is the duly authorized agent with the capacity to bind Client to the terms of this contract. Any usage of the digital products constitutes ratification of this Agreement.

Entire Agreement. This Agreement does not create an exclusive agreement between you and us. Both you and we will have the right to recommend similar products and services of third parties and to work with other parties in connection with the design, sale, installation, implementation and use of similar services and products of third parties.

Confidentiality.  All confidential information, including, but not limited to, any business, technical, financial, and customer information, disclosed by one party to the other during negotiation or the effective term of this Agreement which is marked “Confidential,” will remain the sole property of the disclosing party, and each party will keep in confidence and not use or disclose such proprietary information of the other party without express written permission of the disclosing party.

Notices. The addresses designated below in this paragraph are the addresses by which Notices shall be sent regarding the Terms of this Contract, including, but not limited to, Licensor’s changes in the terms, service of process, address changes and updating contact information.

If to CTTI :

18909 NE 29th Ave.                                                        

Aventura, FL 33180                                                      

Attention: Accounting

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