Disagreements come in more ways than just saying “no.” And if you are disagreeing with someone, you’ll never close the sale.
Agreement is vital and is the single most important and violated rule of selling! I’m not saying you should mislead the customer. There’s an art to telling the customer, “I’d love to make that happen to you,” rather than, “I can’t,” “I won’t” or “That’s not my job.”
Here are seven things not to say in sales or business:
1. “That’s not my department.”
2. “You can trust me.”
3. “I don’t use this myself.”
4. “It’s a company policy.”
5. “We’re competitive.”
6. “This might be out of your price range.”
7. “I’m off today.”
