7 small fixes for 7 big problems
Everyone has the ability to make small fixes, to make things a little better and eventually overcome big problems. Over the past 30 years I have been making these small fixes to sales processes and customer satisfaction for companies. Sometimes the fixes were tiny and in other cases I rewrote the sales process of their entire industry. The media continues to tell us the problems of the past instead of coming up with new fixes for the future.
