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Raise Your Awareness on Customer Service

May 20, 2016 4 Comments

Raise Your Awareness on Customer Service

Look, you must exceed your customer’s expectations and deliver outstanding customer service. The greats control the service—not the customer. Don’t delegate it to someone else. Give excellent customer service before the sale, during the sale, and after the sale. See service as opportunity. A big part of great customer service is minding your manners. Most of you know I am often very informal for a businessman but you'll still want to leverage your manners with me. Calling me sir or Mr. Cardone will help get money in your pocket. Manners are a sign of professionalism and respect and they will boost your chances in the marketplace. 6 Quick Tips for Better Manners 1. Don’t interrupt. If you’re serving a customer don’t make the mistake of not listening to them. Make understanding them your priority. Interrupting shows disrespect and never improves the relationship. 2. Be present. Don’t be texting, answering calls or doing other things while serving a customer. The one time you don’t want to be multi-tasking is at this time—it's multi-rudeness and will cost you multimillions. Respect the person standing before you with your full engagement. 3. Say thank you. You can’t thank customers enough. Use every tool possible to show thanks. Text the person 10 seconds after the exchange, then call, email and follow that up with a handwritten note. The message, "I just want to tell you again how much I appreciate you as a customer," is a powerful written statement. 4. Use a surname with Mr., Sir, Ms., Miss or Mrs. No matter how well you think you know a person, calling him or her as Mr. or Mrs. shows respect and communicates you are there to serve. No matter how many times the customer says, "call me Bob," it never hurts to continue with Mr. or Mrs. 5. Hold the door open. Don’t be the first person to walk through a doorway. Hold the door for all people no matter their position. Mannered people are responsible people who look for opportunities to be decent to others. Holding a door for a stranger is an act of kindness. 6. Provide full acknowledgment. Before responding to a customer about anything, give them full acknowledgment by repeating their remarks along the lines of, "Thank you for telling me that and I agree with you." Just listening without acknowledgment might prompt a buyer to feel unheard and disrespected. Use these 6 tips to stay on top of your manners. The bottom line is you need to keep learning how you can do more and more for your customers, how you can help your customers, and how you can exceed their expectations. I've added a new module to Cardone University—Customer Service—2 courses, 25 video segments - over an hour and a half of content with more to be added to it soon. Customer Service now on Cardone University If you’re on Cardone U already go check it out today, and if you aren’t yet on Cardone U yet— get on! The #1 sales training platform in the world can be at your fingertips 24/7. How bad do you want out of the middle class? Be great, GC

4 Responses

Darren Teale
Darren Teale

November 01, 2016

Well put. It reminds me of a book I have read many times “High Trust Selling” by Todd Duncan. This book and others like it helped shape my selling career you will find it also in teachings from Jim Rohn, Brian Tracy, Jeffrey Gitomer and other greats This is not just a great way to gain trust in sales but a great philosophy to live life by approach every sale with what can I do for you. When you leave or they leave you they need to fell better for meeting you. Do it right and the paycheck looks so much better for it. This is just what use to be common etiquette something that our society is loosing. Sooo, many have lost the art of taking a few seconds to show the people they meet a little respect. Just remember if you want to command respect than first you are gonna have to give it.
And a little advice that I got from Jeffrey Gitomer always wear a name tag it makes it easier to remember your name during the meeting.

SabrinaLuxCollection
SabrinaLuxCollection

November 01, 2016

Great Article Grant!!!!

How does Sabrina differ from other hosts? Her expertise as a tour guide, a general manager for the a luxury chain like the Hyatt, having 650 hours of experience as a pilot, a villa manager in Costa Rica, and a long history of providing customer service for luxury hotels throughout Italy and the United States makes her stand out above the rest. If you are looking for someone who is hands on, and is willing to go the extra mile to make a vacation a trip of a lifetime, then she is the one to make the trip happen.

Sabrina has spent her lifetime living in different countries, learning the local languages, and learning as much as possible about the different cultures and customs. Her life experiences have matched her long history of success in the hospitality industry. Her commitment to never shying away from a challenge is what motivates her, and makes her such a valuable point of contact in the industry. Also, her incredible versatility to adapt to different situations is something that numerous hotels throughout different parts of the world have valued so much from Sabrina.

Jake
Jake

November 01, 2016

Aye. It never hurts to follow up with the handwritten note. Thanks for the reminder Grant!

Dianna Antes
Dianna Antes

November 01, 2016

Thank You Mr.Grant Cardone!!!

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