Look, I often tell people that service is senior and what I mean is that serving is the ingredient necessary for someone to know they are being taken care of, not being taken advantage of. Concern yourself with your customer, not your paycheck. Be interested in them, not interested in you. This service thing has to be genuine and it requires that you trust that if you give enough it will pay off.
If you feel like you don’t get results from serving then you haven’t stayed with it long enough, you’ve come up just short of serving, you aren’t genuine in the service, and you quit being interested in serving.
It’s been said that to be a master you first must be a master at being a servant. People don’t want to be sold, they want to be serviced. Service is an action word. Service means to be useful or of some value or assistance to another. You shouldn’t have to tell a customer that you want to be of service to them. Your actions should speak for themselves. When you are serving, the selling will take care of itself.
When you are being of service to a customer, you must be positive. Having a great attitude is a prerequisite to serving. It’s so critical I include it as one of the selling steps, as the step that begins before you meet the customer. The only reason someone will buy from you if you don’t have a great attitude is for price. If you want to ensure getting the lowest price, have a negative or neutral attitude.
You need service in your heart. Dress professional and carry yourself like a winner. You have to make a decision to have that. Your attitude determines how far you will go in life. Serve the customer, and to get the highest price—have a great attitude doing it. Here are some tips to help you have the best attitude you can, stay positive, and best serve your customers day in and day out:
You need to be a positive person to best serve your customers. Service is senior!
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