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Mediocre or World-class?

August 05, 2011

Have you delivered a truly “wow” experience in the last 30 days? These days people are so accustomed to receiving such mediocre service that it’s become the norm. Think back to the last time you received the kind of service that made you go “wow,” and you’d probably have to think pretty far back. In order to succeed and guarantee a customer’s business in today’s economy, it’s critical you do everything you can to provide world-class service and an overall amazing experience - both before and after the sale. Providing a “wow” experience isn’t only imperative in gaining new customers but also in holding on to existing ones. Look for every opportunity to go the extra mile because that added effort is the difference between making the client’s experience satisfactory versus something that truly makes them go “wow!”

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